Manage online orders and vendor issues as an eCommerce Operations Analyst supporting a growing Canadian retail eCommerce team through Aquent.
This one-year contract suits an early-career professional with eCommerce operations experience. You will investigate order discrepancies, coordinate with vendors and internal partners, and maintain accurate operational records. Excel, reports, and careful follow-through are central to resolving daily exceptions.
Key Responsibilities:
- Manage operational inbox requests from vendors, stores, and customer service
- Investigate shipment delays, cancellations, discrepancies, and inventory issues
- Coordinate information and timely updates with operational partners
- Review reports, dashboards, and trackers for outstanding orders
- Maintain case notes, records, and Excel trackers accurately
Requirements:
- One to three years in eCommerce operations or related work
- Experience managing multiple requests, cases, orders, or tasks
- Strong written communication with internal and external partners
- Practical problem-solving and issue-resolution abilities
- Excel, spreadsheet, reporting, or operational tracking experience
Apply your organization, written communication, Excel, and problem-solving skills to online order operations and vendor support.
eCommerce Operations Analyst in Toronto employer: Aquent
Aquent is an exceptional employer that fosters a dynamic work culture where creativity and innovation thrive. Located in a vibrant city, employees benefit from a collaborative environment that encourages professional growth through continuous learning and mentorship opportunities. With a focus on redefining digital banking experiences, team members are empowered to make a meaningful impact on millions of users while enjoying a supportive atmosphere that values strategic thinking and accessibility.
