Manage online orders and vendor issues as an eCommerce Operations Analyst supporting a growing Canadian retail eCommerce team through Aquent.
This one-year contract suits an early-career professional with eCommerce operations experience. You will investigate order discrepancies, coordinate with vendors and internal partners, and maintain accurate operational records. Excel, reports, and careful follow-through are central to resolving daily exceptions.
Key Responsibilities:
- Manage operational inbox requests from vendors, stores, and customer service
- Investigate shipment delays, cancellations, discrepancies, and inventory issues
- Coordinate information and timely updates with operational partners
- Review reports, dashboards, and trackers for outstanding orders
- Maintain case notes, records, and Excel trackers accurately
Requirements:
- One to three years in eCommerce operations or related work
- Experience managing multiple requests, cases, orders, or tasks
- Strong written communication with internal and external partners
- Practical problem-solving and issue-resolution abilities
- Excel, spreadsheet, reporting, or operational tracking experience
Apply your organization, written communication, Excel, and problem-solving skills to online order operations and vendor support.
eCommerce Operations Analyst in Toronto employer: Aquent (United States)
As a leading employer in the financial services sector, we offer Product Designers an exceptional opportunity to shape digital experiences that directly impact client interactions. Our collaborative work culture fosters creativity and innovation, while our commitment to employee growth ensures access to mentorship and professional development. Located in a vibrant city, we provide a dynamic environment where design excellence meets strategic business objectives, making it a rewarding place for talented individuals seeking meaningful contributions.
