Base pay range
CA$50.00/hr - CA$50.00/hr
Talent Acquisition Specialist with in US IT | Sourcing & Hiring
Job Overview
We are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.
Key Responsibilities
- Design end-to-end conversational experiences for chatbots and voice bots
- Create conversation scripts, dialog flows, and bot responses aligned with brand voice
- Develop user personas, journey maps, and scenario-based conversations
- Analyze customer interaction patterns to improve engagement and usability
- Apply UI/UX principles to conversational interfaces across multiple channels
- Collaborate with Product, Engineering, QA, and Operations teams for delivery
- Create UX artifacts such as flow diagrams, mockups, and documentation
- Test and refine conversations based on user feedback and performance insights
Required Qualifications
- 5+ years of experience in UX design, user research, or customer experience design
- 2+ years of experience in conversation design, copywriting, linguistic analysis, or content design
- Strong understanding of chatbots, voice interfaces, and conversational AI platforms
- Excellent creative writing and storytelling skills
- Ability to explain design decisions and collaborate with cross-functional teams
Seniority level
- Mid‑Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting
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UI/UX Manager in Toronto employer: Aptino, Inc.
Aptino, Inc. is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Salesforce Technical Lead, you will not only have the opportunity to work on cutting-edge projects for a major Canadian banking client but also benefit from extensive employee growth opportunities, mentorship programs, and a commitment to work-life balance. Join us to be part of a forward-thinking team that values your expertise and encourages professional development in a supportive environment.
