At a Glance
- Tasks: Lead the design and development of IVR and Contact Centre applications.
- Company: Join a forward-thinking company focused on innovative communication solutions.
- Benefits: Attractive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Shape the future of customer interactions with cutting-edge technology.
- Qualifications: Experience with IVR platforms and strong project management skills required.
The predicted salary is between 84420 - 103180 $ per year.
Lead the design, development, implementation, and support of IVR and Contact Center applications.
Strong experience in IVR and Contact Center platforms (e. g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
Experience in contact flow design, call routing, self-service solutions, and speech recognition.
Knowledge of CTI integration, APIs, web services, and backend system integrations.
Experience with cloud-based contact center solutions and telephony technologies.
Strong project management and stakeholder management skills.
Familiarity with Agile/Scrum methodologies.
Excellent problem-solving, communication, and leadership skills.
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IVR-Contact Centre Engineer in Toronto employer: Apptoza Inc.
Join a dynamic team in Toronto, ON, where innovation meets collaboration! As an IVR & Contact Center Solution Architect, you'll thrive in a supportive work culture that values employee growth and offers opportunities to enhance your skills in cutting-edge Salesforce technologies. Enjoy the flexibility of a hybrid work model while contributing to impactful projects that optimize customer experiences.
