Apptoza Inc. is seeking an IVR Automation Tester focused on QA automation for Contact Centre CCaaS programs. Cyara Velocity is the primary tool, with Genesys Cloud CX preferred.
The role requires strong experience in IVR functional, integration, regression, and end-to-end testing across customer journeys and call flows. The tester will design, execute, and maintain automated IVR test cases in Cyara Velocity, validating menus, prompts, DTMF, speech recognition, and call routing scenarios.
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IVR Automation QA Specialist: Cyara & Genesys CCaaS in Toronto employer: Apptoza Inc.
Join a dynamic team in Toronto, ON, where innovation meets collaboration! As an IVR & Contact Center Solution Architect, you'll thrive in a supportive work culture that values employee growth and offers opportunities to enhance your skills in cutting-edge Salesforce technologies. Enjoy the flexibility of a hybrid work model while contributing to impactful projects that optimize customer experiences.
