8+ years of End User Computing (EUC) and Desktop Support experience.
Strong expertise supporting:
- Windows 10/11
- macOS
- Microsoft 365
- Endpoint Computing Technologies
- Virtual Desktop Infrastructure (VDI)
- SCCM/MECM
- Active Directory
- Group Policy Administration
- Virtual Desktop Technologies
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- Application Support
- Microsoft Office 365
- Outlook
- Teams
- VPN Clients
- Enterprise Business Applications
- Infrastructure Knowledge
- Wi-Fi Connectivity
- DNS and DHCP Basics
- Printing Services
- Authentication and Access Management
- Endpoint Security Controls
- IT Service Management
- Knowledge Management
- Service Transition Support
- Change Management
Tools
- ServiceNow
- JIRA
- SCCM/MECM
- Active Directory
- PowerShell
- Microsoft 365 Admin Tools
Preferred Qualifications
- Experience supporting Banking and Financial Services environments.
- Expertise in large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.
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Senior Desktop Engineer in Montréal employer: Apptoza Inc.
Join a dynamic team in Toronto, ON, where innovation meets collaboration! As an IVR & Contact Center Solution Architect, you'll thrive in a supportive work culture that values employee growth and offers opportunities to enhance your skills in cutting-edge Salesforce technologies. Enjoy the flexibility of a hybrid work model while contributing to impactful projects that optimize customer experiences.
