8+ years of End User Computing (EUC) and Desktop Support experience.
Strong expertise supporting:
Windows 10/11
macOS
Microsoft 365
Endpoint Computing Technologies
Virtual Desktop Infrastructure (VDI)
SCCM/MECM
Active Directory
Group Policy Administration
Virtual Desktop Technologies
Citrix Virtual Apps & Desktops
VMware Horizon
Remote Desktop Services
Application Support
Microsoft Office 365
Outlook
Teams
VPN Clients
Enterprise Business Applications
Infrastructure Knowledge
Wi-Fi Connectivity
DNS and DHCP Basics
Printing Services
Authentication and Access Management
Endpoint Security Controls
IT Service Management
Knowledge Management
Service Transition Support
Change Management
Tools
ServiceNow
JIRA
SCCM/MECM
Active Directory
PowerShell
Microsoft 365 Admin Tools
Preferred Qualifications
Experience supporting Banking and Financial Services environments.
Expertise in large-scale desktop migrations and device refresh programs.
Microsoft Modern Desktop Administrator certification.
Experience supporting global enterprise user communities.
Knowledge of endpoint security and compliance requirements.
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Desktop Support Engineer in Montréal employer: Apptoza Inc.
Join a dynamic team in Toronto, ON, where innovation meets collaboration! As an IVR & Contact Center Solution Architect, you'll thrive in a supportive work culture that values employee growth and offers opportunities to enhance your skills in cutting-edge Salesforce technologies. Enjoy the flexibility of a hybrid work model while contributing to impactful projects that optimize customer experiences.
