Lead Azure Operations and Governance as a Service Delivery Manager overseeing enterprise cloud infrastructure, distributed teams, and customer escalations.
This Service Delivery Manager role requires eight-plus years of overall IT industry experience and enterprise service delivery management. You will manage onsite and offshore delivery models, coordinate distributed teams, and serve customer stakeholders. The position focuses on reliable cloud operations, governance, performance monitoring, and compliance.
Key Responsibilities:
- Serve as primary client contact for service delivery matters
- Manage end-to-end Azure cloud infrastructure operations
- Coordinate incident, change, problem, and service request management
- Maintain contractual SLAs, KPIs, governance, and compliance requirements
- Drive continuous service improvement for reliability and customer satisfaction
Requirements:
- Eight-plus years of overall IT industry experience
- Enterprise service delivery management experience
- Experience managing onsite and offshore delivery models
- Strong customer-facing stakeholder and escalation management experience
- Azure operations, governance, and cloud infrastructure knowledge
Apply your Azure operations, governance, and stakeholder management expertise to strengthen enterprise service delivery and customer outcomes.
Azure Service Delivery Manager in Montréal employer: Apptoza Inc.
Join a dynamic team in Toronto, ON, where innovation meets collaboration! As an IVR & Contact Center Solution Architect, you'll thrive in a supportive work culture that values employee growth and offers opportunities to enhance your skills in cutting-edge Salesforce technologies. Enjoy the flexibility of a hybrid work model while contributing to impactful projects that optimize customer experiences.
