Commercial Field Adjuster, Property Large Loss – GTA in Ajax

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary. Flexible work arrangements and a hybrid work model. Possibility to purchase up to 5 extra days off per year. Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more. Share plan & other savings: up to 12% of salary or even more. Salary range (but not limited to): 118,700 - 145,100. Annual bonus target, based on the base salary, with a potential payout of up to double the target: 15%. As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares. Our pension offerings provide flexibility and long-term security for our employees beyond their careers.

About the role: We’re looking for a Commercial Field Adjuster, Property Large Loss to join our growing team! Workplace: Telecommuting (some regions could be favored). As a Commercial Field Adjuster on our Property Large Loss team, you will handle large and complex commercial property claims through all distribution channels. The types of losses may include Commercial Property, Energy, Equipment Breakdown, and additional Specialty Claims.

What you'll do here:

• Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss.
• Engage and manage internal and external counsel, consultants, adjusters, accountants, appraisers and engineers to confirm coverage, determine liability and assess damages.
• Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning.
• Train colleagues on complex claims handling.
• Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned.
• Provide brilliant customer service to brokers, customers, and colleagues.
• Deliver all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management.
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations.
• Effectively negotiate claims when appropriate.
• Attend settlement conferences and trials.

What you bring to the table:

• A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations.
• A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients.
• A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution.
• Able to adapt to changing needs and understand the need to be flexible and agile.
• A planner and able to effectively organize to establish an effective strategy.
• A strong collaborator and have a passion for mentoring and coaching others.
• 10+ years of experience with the direct handling of large and complex commercial property claims.
• Minimum of 5 years of relevant field experience, including conducting on-site investigations and assessing property damages.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position.
• Undergraduate Degree or CIP designation (asset).
• Travel required.
• Valid drivers license.
• Bilingualism (French/English) is an asset.

What we offer:

• A financial rewards program that recognizes your success.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
• An extensive flex pension and benefits package, with access to virtual healthcare.
• Flexible work arrangements.
• Possibility to purchase up to 5 extra days off per year.
• An annual wellness account that promotes an active and healthy lifestyle.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• Inspiring leaders and colleagues who will lift you up and help you grow.
• A Community Impact program, because what you care about is a part of what makes you different.

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.