French and English fluency meet problem-solving in this fully in-office Edmonton customer service position with a Canadian e-commerce company.
Aplin is hiring a Bilingual Customer Service Representative for a growing Canadian e-commerce company serving customers across North America. You will support customers through phone, email, and live chat while answering product, order, delivery, return, exchange, and warranty questions. The position suits someone with customer service experience who communicates clearly and listens actively.
Key Responsibilities:
- Support customers in French and English across three channels
- Answer questions about products, orders, deliveries, and warranties
- Investigate concerns and follow through until resolution
- Provide personalized solutions with patience and empathy
- Document interactions accurately using internal systems
Requirements:
- Fluency in French and English, verbally and in writing
- At least two years of customer service experience
- Call centre or high-volume support experience ideally
- Strong problem-solving and active listening skills
- Ability to multitask and stay organized
Apply bilingual communication, customer care, and problem-solving skills while supporting e-commerce customers from Edmonton.
Bilingual Customer Service Specialist in Edmonton employer: Aplin
Aplin is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Located in vibrant cities like Vancouver, our office provides a stimulating environment that encourages meaningful contributions to strategic decision-making at the highest levels.
