At a Glance
- Tasks: Lead and develop a team in mortgage administration while driving operational efficiency.
- Company: A well-established organization in the mortgage and financial services industry.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Diverse teams welcome; accommodation available throughout recruitment.
- Why this job: Empower a team and make a real impact in a dynamic environment.
- Qualifications: 3+ years of leadership experience and strong emotional intelligence.
The predicted salary is between 82800 - 101200 $ per year.
Our client, a well-established and growing organization in the mortgage and financial services industry, is seeking an experienced
Mortgage Administration Manager to lead a knowledgeable team.
Reporting to the Chief Operating Officer, this role is ideal for a strong people leader with experience driving change, developing teams, and improving operational efficiency.
While mortgage or financial services experience is an asset, the priority is finding an exceptional leader who can build trust and empower employees.
Key Responsibilities
- Lead, coach, and develop an experienced team of mortgage administration professionals.
- Oversee daily operations, ensuring efficiency, accuracy, compliance, and exceptional service delivery.
- Build a culture of trust, accountability, collaboration, and independent decision-making.
- Guide employees through digital transformation, automation, and operational changes.
- Identify opportunities to streamline workflows, improve processes, and increase efficiency.
- Collaborate with senior leadership and cross-functional teams to support business growth.
- Manage departmental priorities, workload, performance, and employee development.
- Support the successful implementation and adoption of new technologies and processes.
Qualifications & Experience
- Minimum 3 years of people leadership experience, ideally within operations, financial services, or a related environment.
- Proven experience leading teams through organizational change, process improvements, or digital transformation.
- Strong emotional intelligence with the ability to balance empathy, accountability, and difficult conversations.
- Demonstrated success building high-performing teams, developing employees, and fostering trust.
- Excellent communication, problem-solving, organizational, and stakeholder management skills.
- Experience with software implementations, automation, or workflow improvements is a strong asset.
- Mortgage administration, banking, or lending experience is preferred but not required .
- Strong technical aptitude and proficiency with Microsoft Office and Share Point.
At Aplin — together with our brands Compu Staff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America.
We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives.
We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities.
To be considered, applicants must be legally entitled to work in Canada, including holding any required permits.
Our recruitment services are always free for job seekers.
Accommodation is available upon request throughout all stages of the recruitment process.
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Mortgage Administration Manager in Calgary employer: Aplin
Aplin is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Located in vibrant cities like Vancouver, our office provides a stimulating environment that encourages meaningful contributions to strategic decision-making at the highest levels.
