Technical Business Analyst, Retail Banking in Toronto

Apex Systems is seeking an experienced Technical Business Analyst to support a pricing application within Retail Banking for a leading financial institution. This position combines hands-on Technical Business Analysis with change-request and intake coordination. Approximately 70% of the role will focus on change requests and intake activities, while 30% will support larger technical projects and initiatives.

• Lead requirements-gathering sessions with business and technology stakeholders.
• Translate business needs into clear business, functional, and technical requirements.
• Facilitate requirements walkthroughs with business, development, QA, integration, and vendor teams.
• Analyze existing processes and identify opportunities for process and system improvements.
• Develop and maintain process flows, solution flows, impact assessments, and supporting documentation.
• Serve as the bridge between business requirements, technical solutions, and delivery teams.
• Manage multiple change requests from initial intake through delivery and final sign-off.
• Coordinate scope, schedules, requirements, testing, dependencies, and approvals.
• Work across multiple business teams with competing priorities and delivery expectations.
• Facilitate prioritization discussions and help stakeholders understand trade-offs and impacts.
• Maintain accountability and visibility throughout the entire request lifecycle.
• Balance a workload consisting of approximately 70% change-request/intake activities and 30% larger project initiatives.
• Develop a strong understanding of application architecture, system integrations, data flows, and upstream/downstream dependencies.
• Work closely with API and integration teams to understand technical requirements and application interactions.
• Translate technical considerations into clear requirements and impacts for business stakeholders.
• Coordinate technical discussions between internal teams and third-party vendors.
• Support solution analysis without being required to perform hands-on development or API coding.
• Support small to medium-sized initiatives throughout the end-to-end project lifecycle.
• Drive work from problem identification and requirements definition through development, testing, deployment, and post-production validation.
• Take on broader BA/technical delivery leadership responsibilities for larger initiatives when required.
• Coordinate deliverables across Product Owners, business stakeholders, QA, technology teams, integration teams, and external vendors.
• Manage multiple concurrent initiatives and dependencies while maintaining clear visibility into scope and schedule.
• Build strong working relationships across business and technology stakeholders.
• Coordinate closely with external vendors supporting third-party applications.
• Manage competing priorities across multiple stakeholder groups in a fast-paced environment.
• Communicate clearly and confidently across both technical and non-technical audiences.
• Maintain clear written documentation of requirements, decisions, approvals, and commitments.

Qualifications:

• 6+ years of Business Analyst / Technical Business Analyst experience.
• Previous experience within banking or financial services.
• Strong experience gathering, analyzing, documenting, and communicating business and technical requirements.
• Strong understanding of end-to-end application and technology project lifecycles.
• Hands-on experience with Jira for requirements and delivery tracking.
• Experience with ALM or similar tools for defect tracking and delivery activities.
• Working knowledge of APIs, application integrations, system interactions, and data/process flows.
• Strong stakeholder-management skills with the ability to work across multiple business and technology teams.
• Demonstrated ability to manage and prioritize multiple concurrent requests.
• Strong analytical, critical-thinking, and problem-solving skills.
• Experience with issue investigation, root-cause analysis, defect triage, testing coordination, and production support.
• Excellent written and verbal communication skills.
• Ability to operate effectively under pressure while maintaining strong stakeholder relationships.
• Experience supporting Retail Banking applications or products.
• Mortgage, lending, or financial-product pricing experience.
• Experience supporting third-party/vendor-owned applications.
• SQL knowledge or experience.
• IIBA certification such as CBAP or ECBA.
• Experience creating process maps, solution flows, and technical impact assessments.
• Exposure to AI initiatives or AI-enabled delivery environments.
• Previous experience working closely with API/integration teams.
• Analytical and solution-oriented.
• Confident working with senior business and technology stakeholders.
• Comfortable professionally challenging requirements.
• Calm and effective under pressure.
• Highly organized across multiple concurrent requests.
• Technically capable of understanding APIs and application integrations.
• Accountable for driving work from intake through completion.
• Collaborative and relationship-focused.

Duration: 8 month contract to start, subject to extensions. Potential for extension based on business needs and performance. Up to 2 years before cooling off period.

Work Model: Flexible currently; candidates must be open to potential future hybrid/onsite requirements. Potential Onsite Days: Wednesday and Thursday if onsite attendance becomes required.

Interview Process: Initial 30-minute interview with the possibility of a second-round discussion.