Elevate technology solutions with AOS as a Senior IT Specialist Level 3. Lead complex project deliveries and resolve advanced technical issues, ensuring enduring client satisfaction.
In this role at AOS, you will act as a senior individual contributor while reporting directly to the VP of People and Business Operations. Your focus will be on technical project delivery across managed IT and security, networks, and cloud services. You will leverage your advanced experience and troubleshooting skills to solve complex issues, leading to successful outcomes for clients.
Key Responsibilities:
- Lead planning and implementation of technical projects
- Troubleshoot Level 3 escalations and major incidents
- Ensure delivery quality and monitor results
- Keep clients informed on technical issues and progress
- Maintain current project documentation and handoffs
Requirements:
- Extensive experience in an MSP environment
- Strong troubleshooting and documentation skills
- Expertise in Microsoft 365, Windows Server, and security
- Advanced certifications in relevant technical areas
- Ability to work independently and collaboratively
Bring your problem-solving skills to AOS and help clients thrive with technology.
Expert IT Specialist for Client Success in Grimsby employer: AOS
AOS Group is an exceptional employer that fosters a collaborative and ambitious work culture, where employees are encouraged to share knowledge and support one another in achieving customer outcomes. With a focus on continuous learning and growth, team members have access to hands-on exposure to emerging technologies and comprehensive training, ensuring they are well-equipped to succeed in their roles. Located in Grimsby, Ontario, this field-based position offers the unique advantage of a strong existing account list combined with uncapped commission potential, making it an attractive opportunity for driven sales professionals looking to make a meaningful impact.
