At a Glance
- Tasks: Lead a centralized customer service model and enhance community experience.
- Company: City of Thunder Bay, committed to excellent municipal services.
- Benefits: Competitive salary, inclusive workplace, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on accessibility and inclusion.
- Why this job: Make a real difference in the community by improving customer service.
- Qualifications: Strong leadership skills and experience in customer service management.
The predicted salary is between 135000 - 165000 $ per year.
City of Thunder Bay is seeking a Manager – Customer Service to lead the delivery of a centralized customer service model for municipal services.
You will guide strategy, champion a customer‑focused culture, and align cross‑departmental processes for consistent service across the organization.
You will shape staff development, ensure accessibility and inclusion, and report on performance while collaborating with senior leaders and council to continuously improve the customer experience.
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Head of Customer Service & Community Experience employer: Anishinabek Employment & Training Services
Join a forward-thinking municipal organization in Thunder Bay, Ontario, where your expertise will directly contribute to the city's growth and governance. We pride ourselves on fostering a collaborative work culture that values innovation and professional development, offering ample opportunities for career advancement. With a commitment to community impact and employee well-being, we provide a supportive environment that empowers you to make a meaningful difference in the lives of residents.
Contact Details:
Anishinabek Employment & Training Services Recruitment Team
