City of Thunder Bay is seeking a Manager – Customer Service to lead the delivery of a centralized customer service model for municipal services. You will guide strategy, champion a customer‐focused culture, and align cross‐departmental processes for consistent service across the organization.
You will shape staff development, ensure accessibility and inclusion, and report on performance while collaborating with senior leaders and council to continuously improve the customer experience.
Head of Customer Service & Community Experience in Alton employer: Anishinabek Employment & Training Services
Join a forward-thinking municipal organization in Thunder Bay, Ontario, where your expertise will directly contribute to the city's growth and governance. We pride ourselves on fostering a collaborative work culture that values innovation and professional development, offering ample opportunities for career advancement. With a commitment to community impact and employee well-being, we provide a supportive environment that empowers you to make a meaningful difference in the lives of residents.
Contact Details:
Anishinabek Employment & Training Services Recruitment Team
