At a Glance
- Tasks: Lead store operations, enhance customer experience, and develop a high-performing team.
- Company: Join a luxury retail brand focused on delivering exceptional service.
- Benefits: Competitive pay, employee discounts, and opportunities for career advancement.
- Other info: Exciting growth potential in a fast-paced, collaborative atmosphere.
- Why this job: Be part of a dynamic team shaping the future of retail in a luxury environment.
- Qualifications: 2-3 years of retail management experience and strong leadership skills.
The predicted salary is between 47250 - 57750 $ per year.
Assistant Store Manager – Operations Lead: Role Specification
Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model.
The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and development of the store team.
- Nature of Role
- The role requires accountability to the different elements of the role outlined below:
- ‘Product’ Management (Customer Experience and Journey)
- Understand Andrews’ services and offerings and how they drive the Customer Experience and Journey both in-store and in the digital sphere.
- Become an expert on Product Knowledge, info-points that define our product selection.
- Work with management to contribute towards development and implementation of measurable improvements to processes
- Assist in the visual merchandising and maintaining visual standards of the store, optimising product and fixture placement/installations for the browsing experience and promoting certain products where required.
- Work with the wider team to develop and serve a wide portfolio of high net-worth customers.
- People Management
- Work with management to recruit, onboard, and develop staff in your store.
- Where required, assist in scheduling staff within your store, ensuring coverage throughout store business hours, employee vacations, time off, and absences.
- Where required, assist management in developing training plans and performing performance reviews with store associates.
- Finance Management
- Assist management in maintaining oversight of store, staff, and event costs, with the aim to stay within budgets allocated to your store.
- Process Management
- Assist in oversight and execution of operational processes and policies, ensuring adoption, adherence to established standards, and emphasizing precision and consistency.
Processes include but are not limited to
- Sales floor replenishment
- Online order fulfilment & supporting processes
- Stock and supply organisation
- Coordination of alterations requests and execution
- Opening and closing the store
- Collaborate with leadership and the wider organization, suggesting improvements to processes where suitable, assisting with iteration and implementation.
Competencies, Technical Skills, and Knowledge
- Retail management experience in a luxury environment (2-3 years)
- Team coaching, mentoring, development, and leadership
- Financial planning and budgeting (preferred)
- Inventory management
- Project Management, planning, and execution (preferred)
- Process Management
- Microsoft 365 Suite, in particular: Word, Power Point, Excel, and Share Point
- #J-18808-Ljbffr
Assistant Store Manager in Toronto employer: Andrews
Andrews is an exceptional employer located in the vibrant city of Toronto, offering a dynamic work environment that fosters innovation and collaboration. As an E-commerce Manager, you will benefit from a strong focus on career growth, with opportunities to lead a talented digital team while driving impactful e-commerce strategies. The company promotes a customer-first mentality and encourages continuous learning, making it an ideal place for professionals seeking meaningful and rewarding employment in the fashion retail sector.
