Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring junior technicians while ensuring client satisfaction.
Anchor, a leader in the IT sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of systems and applications to diagnose problems, assist Tier 1 techs, and drive customer satisfaction. This role requires a dedication to both technical excellence and a strong service orientation.
Key Responsibilities:
- Provide advanced technical support for escalated issues
- Troubleshoot and resolve complex network and application problems
- Maintain and optimize IT infrastructure including servers and workstations
- Document tickets and create technical documentation
- Mentor Tier 1 technicians and provide training
Requirements:
- Post-secondary degree in IT or related field
- 5+ years of IT experience, 3+ in Tier 2 support
- Knowledge of Windows Server, Active Directory, and Office 365
- Strong customer service skills and problem-solving attitude
- Relevant IT certifications preferred
Contribute your expertise in a rewarding environment focused on technical support and client satisfaction at Anchor.
Contact Details:
Anchor Managed Solutions Inc. Recruitment Team
