Senior Product Manager in Toronto

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Pay Rate: 100-103/hr for 7.25 hrs a day, 5 days a week onsite

Office Location: 222 Jarvis St

Description Key Responsibilities

• Lead agile product delivery for digital credential solutions, supporting iterative design, testing, and continuous improvement.
• Facilitate sprint planning, backlog prioritization, stand‑ups, and cross‑functional team ceremonies to ensure smooth execution.
• Apply user‑centred design principles and insights from research, analytics, and real‑world usage to guide product decisions.
• Develop and maintain the product roadmap, aligning service needs, technical capabilities, regulatory trends, and industry standards.
• Drive collaborative working sessions, design sprints, and alignment workshops across product, engineering, UX, DevOps, and policy teams.
• Promote team self‑organization, remove blockers, and coordinate dependencies across multiple partners and stakeholders.
• Communicate complex product and technical concepts to executives, business teams, developers, and external partners in clear, accessible ways.
• Evaluate technical feasibility, risks, and trade‑offs across various components, including digital wallet, agent, backend, and other ecosystem components.
• Build trusted relationships with partner ministries, industry groups, and governance bodies.
• Provide subject‑matter leadership on Verifiable Credentials, model implementations, security and privacy.
• Translate emerging standards and architectural concepts into actionable product requirements.
• Contribute to interoperability planning and adoption of key standards to ensure alignment with industry direction and trust frameworks.

This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Skills Experience and Skill Set Requirements

• Agile Product Leadership, Collaboration & Delivery – 35%
• Establish and maintain the agile environment required for teams to build, test, and iterate on user centred digital credential products.
• Lead and coordinate multidisciplinary teams through daily stand‑ups, sprint planning, backlog refinement, retrospectives, and iteration reviews.
• Apply user centered design practices to ensure product decisions are informed by user research, accessibility needs, and real world usage patterns.
• Manage iterative product development cycles, validating features through rapid prototyping, user testing, feedback loops, and continuous improvement.
• Define the product roadmap aligning service needs and technical features with business goals.
• Translate market, regulatory, and standards trends into actionable product direction.
• Own product KPIs and success metrics such as adoption, credential issuance volume, and trust scores.
• Manage the agile process for multidisciplinary teams—including product managers, developers, UX designers, researchers, DevOps engineers, architects, content creators, and identity/security specialists.
• Remove delivery obstacles and coordinate with internal and external partners to maintain delivery momentum and unblock dependencies.

• Communication, Stakeholder Engagement & Technical Decision Support – 35%
• Build strong, collaborative relationships with internal teams, partner ministries, industry partners, and governance bodies involved in digital credential ecosystem work.
• Communicate complex technical and product concepts clearly to diverse audiences—executives, business units, developers, policy teams, and external stakeholders.
• Work closely with engineering teams to evaluate solution options, trade-offs, technical feasibility, operational risks, and performance implications across mobile app wallet, agent, and backend components.
• Set clear expectations for delivery timelines, risks, milestones, and dependencies, ensuring transparency and alignment across all stakeholder groups.
• Identify and elevate issues, risks, and blockers early, driving timely resolution and ensuring product continuity.

• Technical Expertise – 20%
• A solid computer science foundation that supports clear, effective communication with software engineers and technical specialists, enabling informed decision‑making and technical alignment.
• Has demonstrated previous experience with hands‑on development and/or architecting software solutions.
• Has knowledge and experience with developing software with at least one primary stack.
• Strong familiarity with API design, micro services patterns and modern cloud infrastructure, supporting scalable and secure product delivery.
• Proven hands‑on experience building any software solutions including but not limited to development of open SDKs, backend APIs, and other technical components that support product delivery.
• Practical experience working with modern mobile technologies, such as React Native, Swift, Kotlin, or similar frameworks.
• Demonstrated understanding of mobile app architecture.

• Digital Credentials Subject-Matter Expertise – 10%
• Understand and articulate the technical architecture of digital credentials ecosystem including wallet components, credential issuers, verifiers, and trust registries.
• Staying constantly informed on industry standards and innovations in digital credentials wallet.
• Assess the impact of evolving digital identity frameworks on product functionality, compliance, trust scoring, and integration strategies.
• Understand and articulate the roles and interactions of issuer, holder, and verifier.
• Evaluate and translate technical requirements related to W3C VC, decentralized identifiers, credential status, revocation mechanisms, cryptographic assurances, and secure exchanges into clear product features and roadmap priorities.
• Translate technical concepts into user‑focused requirements and clear documentation.
• Contribute to standards discussions, ecosystem alignment, and interoperability planning for digital credential platforms and wallets.

Must Have:

• Product Manager with Mobile application experience.
• Agile and user-focused Product Manager with experience delivering enterprise mobile applications and digital products.
• Strong technical background with hands‑on software development knowledge across mobile technologies and backend services.
• Proven ability to collaborate effectively with cross-functional engineering teams, business partners, and external stakeholders to drive product success.
• Experienced in managing product roadmaps, project timelines, dependencies, and risks, while providing clear executive-level reporting on milestones, progress, and success metrics.