At a Glance
- Tasks: Lead customer engagement and drive revenue retention strategies for major accounts.
- Company: Join AMZ Prep, a leader in eCommerce solutions with a focus on customer experience.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic role with a chance to shape the future of customer experience.
- Why this job: Make a significant impact on customer relationships and business success.
- Qualifications: 3-7+ years in customer experience leadership and proven account management skills.
The predicted salary is between 135000 - 165000 $ per year.
Elevate customer engagement as Vice President of Customer Experience with AMZ Prep. This role drives net revenue retention across major accounts and builds business partnerships.
As the VP of Customer Experience, you will own the net revenue retention strategy while serving as the executive sponsor for a select portfolio of enterprise accounts.
Your focus will be on account health, revenue trends, and nurturing C-suite relationships.
This role requires hands-on management, strategic expansion planning, and data-driven decision-making to mitigate churn effectively.
Key
Responsibilities
- Own net revenue retention and account growth
- Serve as executive sponsor for strategic accounts
- Review performance metrics and address issues proactively
- Manage account P&L and pricing strategies
- Support Customer Success Managers on escalations
Requirements
- 3-7+ years in customer experience leadership
- 5+ years managing teams in high-growth settings
- Proven track record in account management
- Experience in e Commerce, logistics, or supply chain
- Knowledge of CRM systems and data analytics tools
Lead AMZ Prep’s customer journey performance, ensuring alignment between operations and client needs. #J-18808-Ljbffr
Vice President Customer Experience in Mississauga employer: AMZ Prep®
AMZ Prep is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the AI Strategist role. With a commitment to employee growth, we provide opportunities to engage directly with brands, drive impactful AI solutions, and collaborate closely with engineering teams. Our focus on data-driven results and accountability ensures that every team member can make a meaningful contribution while enjoying the benefits of a supportive environment in a rapidly evolving industry.
