IT Technician in Winkler

The City of Winkler depends on a robust IT system for its internal operations and to provide services to the public. Each department has unique IT needs and systems to support them. These systems also allow the public to access essential municipal services.

Reporting to the Director of Corporate Services, the IT Technician provides reliable and secure technology support for City staff and systems, including hardware, software, networks, Microsoft 365 and cybersecurity.

Job duties include:

• Providing day-to-day technical support to City staff and maintaining computers, mobile devices, software, phones, and related equipment.
• Administering and supporting Microsoft 365, user accounts, access permissions and City technology systems.
• Maintaining and troubleshooting the City’s enterprise network, including servers, Wi-Fi, switches, firewalls, VPNs and backups.
• Maintaining cybersecurity controls, monitoring and responding to security concerns, and assisting with cybersecurity incidents and recovery.
• Maintaining IT documentation, equipment inventories, software licences and system improvements.
• Coordinating with technology vendors and service providers and assisting with IT projects, purchasing and system improvements.
• Providing staff training and promoting good cybersecurity and technology practices.
• Being available after regular working hours when required for urgent IT issues, cybersecurity incidents, emergency operations or planned maintenance.
• Other duties as assigned.

Qualifications You’ll Need:

Minimum Qualifications:

• Diploma or degree in Information Technology, Computer Science or a related field, or an equivalent combination of education and experience.
• Previous hands-on experience supporting business or enterprise IT systems; approximately three years of relevant experience is preferred.
• Experience with Microsoft 365, Windows systems, enterprise networks, firewalls, Wi-Fi, VPNs, backups and cybersecurity practices.
• Valid Class 5 driver’s license.

Knowledge, Skills, Abilities:

• Must be a Team Player.
• Knowledge of user and device administration, network troubleshooting, system security and hardware/software support.
• Strong problem-solving, communication, customer-service, and organizational skills, with the ability to work independently and handle confidential information.

Job Details:

• Works 40hrs/wk.
• Mostly indoor office work that is sedentary but could include walking, sitting, standing, climbing stairs, manual dexterity, visual acuity.
• Installation and maintenance of IT equipment may require working with hands, climbing ladders, crouching, crawling, and working in tight spaces.
• Hazards associated with sitting and prolonged use of keyboard, mouse, and computer monitors.

We appreciate all applications. However, only those considered for interviews will be contacted. As an employer, we are committed to the principles of dignity, independence, integration, and equal opportunity for people with disabilities. If you require reasonable accommodations during the application and selection process, please contact us at hr@cityofwinkler.ca so we can arrange accommodations.