Lead customer service operations remotely with Cencora as a Team Lead. Drive improvements, manage escalations, and shape service playbooks in a fulfilling role focused on health outcomes.
Cencora is seeking a Customer Service Team Lead to oversee patient and provider support operations. In this remote position, you will align cross-functional partners and implement operational requirements for effective service delivery. You will also analyze case trends and recommend improvements to enhance workflows and ensure service excellence.
Key Responsibilities:
- Lead conversion of commercial terms into operational requirements
- Align partners on intake and resolution workflows
- Analyze case trends to inform operational improvements
- Shape service playbooks and update knowledge articles
- Manage complex escalations and ensure audit-ready records
Requirements:
- 3+ years of experience in customer service operations
- High School Diploma or equivalent required
- Associate's degree preferred in logistics or related field
- Relevant certifications in supply chain or logistics preferred
- Bilingualism is an asset
Make a meaningful impact in customer service at Cencora while improving lives through health-focused operations.
Remote Customer Service Team Lead at Cencora in Ottawa employer: AmerisourceBergen Corporation
Cencora is an exceptional employer located in Oakville, ON, dedicated to fostering a culture of inclusivity and support for its team members. With a comprehensive suite of benefits that prioritizes physical, emotional, financial, and social wellness, employees can thrive both personally and professionally. The company also emphasizes growth opportunities through training programs, mentorship, and volunteer activities, making it an ideal place for those looking to make a meaningful impact in the healthcare sector.
Contact Details:
AmerisourceBergen Corporation Recruitment Team
