Elevate customer service excellence with Cencora as a remote Team Lead. Oversee operations, coach representatives, and enhance customer experiences every day.
Cencora is seeking a Team Lead for its Customer Service division, supporting both patient and provider engagement. With a minimum of four years in customer service and at least one year in a leadership role, your expertise will guide team performance and service delivery. This position emphasizes coaching, problem-solving, and continuous improvement within a fast-paced environment.
Key Responsibilities:
- Lead and support customer service representatives
- Monitor workflows and service levels for timely resolutions
- Address escalated customer concerns professionally
- Provide performance coaching and feedback to team members
- Track and report on service metrics and KPIs
Requirements:
- Bachelor's degree in a relevant field preferred
- 4+ years of customer service expertise
- 1+ years in a leadership or mentoring role
- Strong communication and conflict-resolution skills
- Bilingual in English and French is an asset
Drive customer satisfaction and operational efficiency with your leadership skills in Cencora's dedicated team.
Customer Service Team Lead - Remote in Ottawa employer: AmerisourceBergen Corporation
Cencora is an exceptional employer located in Oakville, ON, dedicated to fostering a culture of inclusivity and support for its team members. With a comprehensive suite of benefits that prioritizes physical, emotional, financial, and social wellness, employees can thrive both personally and professionally. The company also emphasizes growth opportunities through training programs, mentorship, and volunteer activities, making it an ideal place for those looking to make a meaningful impact in the healthcare sector.
Contact Details:
AmerisourceBergen Corporation Recruitment Team
