At a Glance
- Tasks: Provide hands-on IT support and troubleshoot systems across multiple sites.
- Company: Join AIM, a global leader in metal recycling with a family-owned vibe.
- Benefits: Competitive wage, vacation, benefits, RRSP matching, and tuition scholarships.
- Other info: Bilingualism required; travel to various sites for hands-on support.
- Why this job: Make a real impact while working in a dynamic and fun environment.
- Qualifications: 4-5 years of IT support experience and strong problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide.
We have continued to prosper for the last eight decades thanks to the dedication of our employees andthe ongoing trust and support of our customers.
Become part of team
AIM , a growing team with an entrepreneurial spirit who has over the yearsevolved into a successful and multifaceted company with business divisions that include metalrecycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing ofsolder assemblies, construction waste recycling, and production of customized industrial andmining products.
We take pride in doing good things for the environment to help create a greener, moresustainable future for all.
It’s simple; we do it right. We AIM for excellence.
Job Description
As a Field Operations Specialist at AIM, you will be responsible for providing hands-on technical support and ensuring the reliability of IT systems and networks across multiple industrial sites.
You will play a key role in diagnosing and resolving issues on-site, managing IT equipment, maintaining local network infrastructure, and contributing to the continuous improvement of our systems.
Main Responsibilities
- Provide on-site technical support to employees in offices, factories, sorting centers, and other AIM facilities.
- Diagnose and resolve issues related to workstations, printers, business software, endpoints, and local network connectivity.
- Support the deployment, maintenance, and troubleshooting of IT equipment, network devices, and infrastructure.
- Participate in IT projects such as system migrations, network upgrades, site openings, and equipment rollouts.
- Perform network troubleshooting on-site, including LAN, WLAN, and VPN configurations.
- Assist with switch and router configuration under supervision of senior engineers.
- Ensure proper connectivity and performance of wired and wireless networks.
- Document incidents, solutions, and network changes in the ticketing system.
- Collaborate closely with L1, L2, and L3 support teams to ensure continuity and quality of service.
- Travel regularly to AIM sites to deliver in-person technical support, system maintenance, and network troubleshooting.
- Ensure a high level of customer satisfaction in a bilingual environment (French/English).
Qualifications
Required Skills and Qualifications
- 4–5 years of experience in IT field support or technical support, ideally in an industrial or multisite environment.
- Strong knowledge of Windows environments, Active Directory, Office 365, and cloud applications.
- Hands-on experience with network devices (switches, routers, firewalls, access points).
- Good understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPNs, WAN/LAN, Wi-Fi troubleshooting.
- Familiarity with monitoring tools (e. g., PRTG, Solar Winds) is an asset.
- Proficiency with remote support tools (RDP, Team Viewer, Log Me In) and ticketing systems (Ivanti, Service Now, etc.).
- Valid driver’s license and availability for frequent travel.
- Bilingualism (French and English) is required.
Desired Profile
- Strong autonomy, initiative, and problem-solving skills.
- Excellent communication and customer service orientation.
- Organizational skills and ability to prioritize under pressure.
- Interest in industrial environments and diverse technical challenges.
- Team spirit and adaptability in a fast-paced, evolving environment.
- Additional Information
What we offer!
- A competitive wage, vacation, benefits and a RRSP matching program
- Annual AIM tuition scholarship program up to $8,500 per eligible dependents
- The tools and support needed to be successful in your career and professional development
• A dynamic & rewarding work environmentthat is also a lot of fun!
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Field Operations Specialist in Montréal employer: American Iron & Metal Co
American Iron & Metal (AIM) is an exceptional employer that fosters a dynamic and supportive work environment, offering competitive salaries and comprehensive benefits from day one, including collective insurance and a retirement savings plan with employer contributions. Employees enjoy opportunities for professional growth through mentorship and development programs, while also participating in engaging company activities that promote camaraderie and a sense of community. With a commitment to sustainability and innovation, AIM empowers its team members to contribute to meaningful projects that make a positive impact on the environment.
