At a Glance
- Tasks: Lead client strategies and drive results through effective communication and negotiation.
- Company: Join Amex GBT, a leader in travel management with a collaborative culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Inclusive environment with opportunities for career advancement and global collaboration.
- Why this job: Make an impact in the travel industry while developing your leadership skills.
- Qualifications: 4-5 years in account management or consulting, strong analytical and negotiation skills.
The predicted salary is between 20000 - 163800 $ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Manager, Global Client Group is a strategic leader within the Amex GBT organization, responsible for owning the execution of our client servicing strategy for clients. Is an innovative leader, strategic problem solver with a focus on analytics and program optimization.
What You’ll Do:
- Getting results through client negotiations
- Positively influencing the key client decision makers through effective communication and strategic mentorship
- Proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
- Responsible for optimizing, improving, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment
- Travel - (15% - 20% of time), work with East Coast US and Europe time zones
What We’re Looking For:
- Extensive customer/client facing experience globally
- 4-5 years account/client management, consulting or procurement leadership experience required within the travel industry
- Proven capability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter authority
- Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense
- Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers’ travel program, along with strong knowledge of the marketplace, is required
- Strong business and financial competence and the proven ability to get results and achieve targets are required
- Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills
- Strong negotiation skills required, including proficiency in handling objections and reaching mutually beneficial solutions
- Must possess the ability to influence internally and externally, and be able to drive decisions across an organization
- Knowledge of Amex GBT products/services and their distinct value are preferred
- Travel Management Experience preferred
Manager – Global Client Group in Toronto employer: American Express Global Business Travel
Amex GBT is an exceptional employer that fosters a collaborative and inclusive culture, allowing Specialized Travel Consultants to thrive while working from home. With a strong emphasis on employee growth, you’ll have access to over 20,000 courses and flexible benefits tailored to your needs, ensuring a balanced work-life experience. Join us to make a meaningful impact in the travel industry while enjoying unique perks and a supportive team environment.
Contact Details:
American Express Global Business Travel Recruitment Team
