At a Glance
- Tasks: Lead global client servicing strategy and optimize travel programs for major clients.
- Company: Join Amex GBT, a leader in financial services with a focus on innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work across multiple time zones.
- Why this job: Make an impact by driving results and influencing key decision-makers globally.
- Qualifications: Experience in client-facing roles and strong analytical skills required.
The predicted salary is between 135000 - 165000 $ per year.
Lead global client servicing strategy for Amex GBT, using analytics and negotiations across United States, Europe, and East Coast time zones. The Manager, Global Client Group is a strategic leader focused on client management, program optimization, and premium revenue. This role applies data-driven analysis, consultative expertise, and strategic mentorship to a major Financial Services client. You will coordinate portfolio risk mitigation with Service Delivery Leaders while influencing client decision makers.
Key Responsibilities:
- Execute client servicing strategy for assigned global clients
- Drive results through client negotiations and effective communication
- Influence key client decision makers through strategic mentorship
- Recognize portfolio risks and coordinate mitigating actions
- Optimize program performance and drive premium revenue
Requirements:
- Extensive global customer or client-facing experience
- Four to five years in travel industry leadership
- Data-driven analytical approach to client travel programs
- Strong understanding of customer satisfaction and operating expense
- Negotiation, project management, planning, and decision-making skills
- Bring global client management, analytics, negotiation, and program optimization expertise to Amex GBT’s strategic client portfolio.
Global Client Services Manager in Toronto employer: American Express Global Business Travel
Amex GBT is an exceptional employer that fosters a collaborative and inclusive culture, allowing Specialized Travel Consultants to thrive while working from home. With a strong emphasis on employee growth, you’ll have access to over 20,000 courses and flexible benefits tailored to your needs, ensuring a balanced work-life experience. Join us to make a meaningful impact in the travel industry while enjoying unique perks and a supportive team environment.
Contact Details:
American Express Global Business Travel Recruitment Team
