At a Glance
- Tasks: Build strong relationships with customers and ensure their needs are met.
- Company: Join a dynamic team at Amerequip, focused on customer satisfaction.
- Benefits: Competitive pay, growth opportunities, and a supportive work environment.
- Other info: Collaborate across teams and enjoy a vibrant workplace culture.
- Why this job: Be the voice of the customer and make a real impact in their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 47250 - 57750 $ per year.
- Develop and maintain strong, long-term relationships with assigned customers, ensuring alignment with strategic business goals and overall satisfaction.
- Act as the primary point of contact for all customer needs, inquiries, and escalations.
- Represent the voice of the customer internally, balancing customer requirements with operational capabilities and production priorities.
- Provide timely and accurate updates on order status, product information, returns/credits, and delivery expectations.
- Internal Collaboration & Communication
- Work proactively with Engineering, Production, Quality, Purchasing, Scheduling, and Administrative teams to ensure seamless communication and information flow between Amerequip and customers.
- Partner with the sales team to support customer initiatives and exceed service expectations.
- Support Business Development team members when needed and collaborate on cross-functional initiatives.
- Order & Data Management
- Assist with order and forecast placement, cancellations, and changes within the ERP system, ensuring accuracy and alignment with customer requirements.
- Prepare and maintain documentation to effectively communicate project updates, changes, and customer feedback.
- Work as a liaison between Operations/Scheduling and the customer to address product parameters or variables change.
- Sales Support & Strategic Contribution
- Provide accurate and timely quotes, pricing, and product information that strategically meets service parts profitability objectives
- Assist in developing sales forecasts, annual sales plans, and participate in strategic planning efforts.
- Leadership & Professional Conduct
- Act as a responsible and professional representative of Amerequip, demonstrating fiscal responsibility and upholding company values.
- Take initiative in executing tasks required by customers and tasks that support broader departmental and organizational goals.
- Work closely with functional leaders to ensure proper allocation of resources and support to meet customer commitments.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Customer Account Representative employer: Amerequip Corp
Amerequip is an exceptional employer that prioritizes employee growth and collaboration in a dynamic work environment. As a Customer Account Representative, you'll enjoy a culture that values strong relationships, both with customers and within teams, ensuring your contributions are recognized and impactful. Located in a supportive community, Amerequip offers unique opportunities for professional development while maintaining a commitment to customer satisfaction and operational excellence.
