Technical Account Manager, Cloud in Montréal

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The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being.

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

AWS Enterprise Support is looking for a Technical Account Manager to support the innovative spirit of our customers across various technology domains including computing, storage, databases, big data, application services, networking, serverless computing, and more. This is not a sales role but an opportunity to be the primary technical advisor and the voice of the customer to organizations ranging from startups to Fortune 500 companies.

As a Technical Account Manager, you will contribute to the development and execution of strategies to encourage our customers to adopt and use AWS services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, CDN, IoT, and many others. Your technical expertise and customer skills will enable you to effectively represent AWS in the customer environment and lead discussions with senior executives regarding incidents, trade-offs, support, and risk management.

You will make recommendations and provide strategic technical guidance to plan and deliver solutions according to best practices and proactively maintain your customers' AWS environments in good operational health. The close relationships developed with your customers will allow you to understand their business and operational needs as well as the technical challenges they face and help them maximize their benefits from AWS. This position requires the ability to travel 10% of the time or more as needed.

The Technical Account Manager is the centerpiece of the value that Enterprise Support brings to our customers. If you want to be at the forefront of innovation, join us!

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead