Sr Engagement Manager | Gestionnaire senior de l'engagement, Public Sector Professional Services | S in Toronto

Do you have a deep passion for utilizing technology to empower businesses? Would you like to have a career that supports customers and partners reach their outcomes faster and cheaper through Cloud Services?

We are hiring a Senior Engagement Manager capable of leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to realize their business outcomes. You will need to draw on your customer-facing skills and technical acumen to understand customer requirements and enable them to implement their digital transformation projects.

You will be collaborating with many stakeholder groups to support requirements gathering and scope definition. You will be working on an ongoing basis to proactively implement best practices for our customers and help identify and close project gaps working with all levels of organizations. Typical engagements include:

• Cloud Strategy and Business Case Development
• Cloud Suitability and Migration Assessments
• Cloud Architecture Design and Implementation
• On-Premise to Cloud Migrations
• Cloud Organizational Alignment

Key job responsibilities

Delivery

• Collaborate with AWS field sales, pre-sales, training, and support teams to seek to understand our customers’ needs, their business, how success is defined, and ensure that we are exceeding expectations in developing and delivering customer outcomes.
• Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals, project milestones, budgets and defining success criteria.
• Manage engagement goals and lead teams to achieve customers’ business outcomes by managing issues, risks, decisions, dependencies, and action items.
• Work with stakeholders and AWS sales teams to amend the contractual scope, financials, and expected timelines.
• Ability to take ownership, work under pressure, stay within budget, and meet deadlines.
• Hold internal and external teams accountable, redirect when needed, and manage customer expectations throughout engagements.
• Works effectively in a dynamic environment with changing priorities and able to take proactive steps to ensure teams meet or exceed customer expectations.
• Ability to be self-directed and effective working independently, yet equally comfortable contributing in a global team environment.
• Results-oriented, prioritizes work activities, plans and stays organized in order to meet commitments.
• Ensures AWS and Partner teams meet or exceed customer business objectives.

Solutions

• Lead individuals, teams, or multiple groups and play an active role in analyzing project goals, creating a plan to achieve those goals, and then guiding AWS team members, customer stakeholders/SMEs and potentially other third parties to achieve those goals while understanding the client environment and any limitations to execution.
• Actively looks for ways to improve process efficiencies and effectiveness.
• Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
• Ability to make decisions guided by policies, procedures and business plans with limited guidance.
• Ability to apply business and financial acumen to achieve measurable business results for customer success.
• Support and influence the sales lifecycle by engaging clients in defining next phases of cloud projects as appropriate to meet client needs.
• Participate in practice development by contributing to the development of practical solutions and methodologies, and the development of knowledge sharing artifacts.

Communication

• Excellent written, verbal communication, and presentation skills with team members and audiences of all levels.
• Ability to build relationships with various customer and internal AWS stakeholders which consists of senior leadership teams (C-level execs, SVP/VP, Directors) and project level resources such as SMEs.
• Plans and oversees the preparation and distribution of project communications.
• Understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed.
• Recognizes environmental or cultural nuances and adapts.
• Foster an inclusive and diverse work environment.

Team Work

• Proven success in working with teams and executive leadership in a complex customer environment.
• Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
• Proven experience working in a matrix environment, managing multiple stakeholders.
• Excellent people management skills, including the ability to influence, negotiate and achieve results through others who are not direct reports.
• This is a customer-facing role. You may be required to travel to customer locations to deliver professional services when needed when travel resumes.
• We offer a flexible work environment to help you balance your work and personal life, while still remaining customer obsessed.

Basic Qualifications

• 7+ years of leading and delivering enterprise-level IT engagements experience.
• Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale.
• Experience with large scale IT/digital/business transformation or migration programs in a customer facing role.
• Experience managing engagements using both Waterfall and Agile/Iterative methodologies.
• Ability to obtain Canadian federal security clearance, or valid Secret or Top Secret clearance.

Preferred Qualifications

• Experience managing technical projects consisting of 8 or more people totaling over a $1,000,000 budget.
• Experience leading large enterprise transformations with AWS/cloud services.
• Experience presenting to SVP and C-Level.
• Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
• Project Management Professional (PMP) or equivalent certification.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.