Support Amazon office infrastructure as a Tier 1 engineer, using incident triage and troubleshooting across Networking, AV, and Print services.
Working in the Operations Management Center, you will provide support across Amazon's corporate office buildings. You will monitor dashboards, resolve incidents, and develop expertise in a focus area. The position includes shift-based work, rotating on-call duties, documentation improvements, and mentoring junior engineers.
Key Responsibilities:
- Monitor, detect, and triage infrastructure incidents within target times
- Resolve Networking, Audio-Visual, and Print service issues
- Correlate incidents, assess severity, and prioritise work against SLAs
- Author runbooks, procedures, and knowledge-base articles
- Mentor junior engineers and collaborate with partner teams
Requirements:
- One-plus years supporting Windows Server technologies
- One-plus years troubleshooting high-availability, multi-user environments
- One-plus years delivering IT client, server, and network services
- Networking experience with DNS, DHCP, SSL, OSI, and TCP/IP
- High school diploma or equivalent
Apply Tier 1 troubleshooting, networking knowledge, and operational support skills across Amazon's global corporate office infrastructure.
Amazon Tier 1 Infrastructure Support Engineer in Vancouver employer: Amazon Inc.
At Amazon, we pride ourselves on being an exceptional employer, particularly for the Applied Scientist role within Alexa Connections. Our inclusive culture fosters innovation and collaboration, empowering employees to develop cutting-edge language intelligence that enhances communication for millions. With comprehensive benefits, opportunities for professional growth, and a commitment to trust and privacy, working in our Vancouver or Toronto offices offers a rewarding experience where your contributions truly matter.
