Drive Seller growth from Amazon's Toronto office through strategic account management, data analysis, and consultative customer success leadership. Shape outcomes for major Amazon Canada Sellers.
As a Senior Customer Success Manager, you will support Strategic Account Services and help shape its future. You will manage Seller relationships, develop business strategies, and deliver customized recommendations. The work combines e-commerce insight, project management, cross-functional collaboration, and operational excellence to improve Seller and customer experiences.
Key Responsibilities:
- Build and execute strategic joint business plans with Sellers
- Analyze trends and metrics to identify growth opportunities
- Present tailored recommendations and compelling value propositions
- Educate Sellers on Amazon tools, products, policies, and programs
- Communicate project status clearly to leadership and management
Requirements:
- Five or more years of relevant professional experience
- Bachelor's degree or equivalent
- Experience in e-commerce, retail, advertising, sales, or business development
- Strong project management across multiple teams and priorities
- MBA or GenAI experience preferred
Bring strategic account planning, Seller advocacy, and data-driven customer success expertise to Amazon Canada's Toronto-based SAS organization.
Senior Strategic Account Customer Success Manager in Toronto employer: Amazon Inc.
At Amazon, we pride ourselves on being an exceptional employer, particularly for the Applied Scientist role within Alexa Connections. Our inclusive culture fosters innovation and collaboration, empowering employees to develop cutting-edge language intelligence that enhances communication for millions. With comprehensive benefits, opportunities for professional growth, and a commitment to trust and privacy, working in our Vancouver or Toronto offices offers a rewarding experience where your contributions truly matter.
