Lead enterprise customer support with AWS services and technical team management at AWS Applied AI Solutions. Travel up to 25% as needed. AWS Support seeks an Enterprise Support Manager who enjoys solving customer problems. You will work with enterprise software companies and customers, including senior executives. The position suits leaders experienced across application stacks, networks, web programming, or technical account management. AWS services or other cloud offerings are preferred. Key Responsibilities:
Lead teams managing full application stacks Engage enterprise customers and solve technical problems Support senior executives including Vice Presidents and C-level leaders Manage technical teams across varied technology fields Drive support process and technical support improvements Requirements:
Five or more years of direct customer engagement Experience supporting senior executives Experience managing technical teams Experience with enterprise software companies Bachelor's degree or equivalent work experience Apply enterprise support leadership, executive communication, and technical management experience to AWS customer problem-solving.
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Enterprise Technical Support Manager employer: Amazon Inc.
At Amazon, we pride ourselves on being an exceptional employer, particularly for the Applied Scientist role within Alexa Connections. Our inclusive culture fosters innovation and collaboration, empowering employees to develop cutting-edge language intelligence that enhances communication for millions. With comprehensive benefits, opportunities for professional growth, and a commitment to trust and privacy, working in our Vancouver or Toronto offices offers a rewarding experience where your contributions truly matter.
