Program Supervisor

Program Supervisor - Therapeutic Respite

The Therapeutic Respite Program Supervisor oversees the daily operations of the therapeutic respite program, ensuring the delivery of high-quality services to young people and their families.

This role includes supervising Youth and Family Support Workers, coordinating service delivery, maintaining compliance with organizational policies and regulations, and collaborating with other professionals to provide comprehensive care.

Key Responsibilities

• Program Coordination

• Develop and implement the respite program in accordance with organizational goals and community needs.
• Recruit, hire and train youth and family support workers, as needed, to ensure smooth service delivery.
• Responsively communicate and liaise with funding partners, e. g. SSWB, NL Health Services, Innu Round Table, etc.
• Work collaboratively with other service providers, healthcare professionals, and community organizations to coordinate care and services for young people and families.
• Coordinate and schedule respite services for young people, ensuring services are delivered in a timely and efficient manner.
• Develop and oversee a database of respite workers, including interesting facts, skills, and interests, to help in matching them with young people/families.

• Supervision and Support

• Supervise Youth and Family Support Workers, ensuring they have the skills and knowledge necessary to provide high-quality care.

This includes the provision of ongoing guidance and mentoring.

• Conduct regular performance evaluations and provide ongoing support and professional development opportunities.
• Address any issues or concerns raised by employees, young people/families, or funders in a timely and effective manner.
• Provide orientation to new employees, ensuring appropriate training is completed, and the provision of respite services is understood with each unique family situation.
• Facilitate the development and maintenance of a growth culture.
• Organize and facilitate bi-weekly team meetings.
• Be ready, willing, and able to provide respite care and cover shifts as needed.
• Provide after-hours support by sharing responsibilities of the on-call rotation.

• Case Management

• Assess families’ needs, develop individualized care plans for young people, ensuring service delivery is consistent with funder requests.
• Serve as the primary point of contact for families, addressing their needs and concerns.
• Monitor and evaluate young people and family satisfaction.
• Collaborate with other professionals to adjust care plans and strategies as needed.

• Compliance and Quality Assurance

• Ensure compliance with all relevant policies, procedures, and regulations, including health and safety standards.
• Collaborate with the research and evaluation manager regarding audits and quality assurance checks to ensure highest standards of care are maintained.

• Administration

• Maintain accurate records of service delivery, client information, and program outcomes.
• Collaborate with human resources for on-going hiring as needed.
• Participate in community outreach and education efforts to promote the respite program and recruit clients and youth and family support workers.
• Represent the organization at meetings, conferences, and events as needed.
• Oversee the financial management of the program, liaising with funders and internal finance department.

Qualifications

• Bachelor's degree in Child and Youth Care, Social Work, Psychology, Healthcare Administration, or a related field.
• Minimum of 5 years experience in a case management or coordination role within a family and child serving setting along with direct care experience.
• Strong understanding of respite care and the needs of families and individuals requiring these services.
• Excellent organizational, communication, and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and experience with client management systems.
• Current CPR/First Aid certification
• Crisis intervention and Suicide intervention
• Valid driver’s license and reliable transportation
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