Supervisor, Registries Contact Centre and Processing in Edmonton

MOTIVATING others IS WHAT motivates YOU.

The Opportunity

There’s always that one person in a group who knows how to keep everyone moving and motivated.

You’re confident, calm in the midst of chaos and able to keep the team on track without being a big bossy pants.

You bring your heart, and ethics, to work and treat your team in a fair, even-handed manner that reflects our value and culture.

Whether educating a team or providing advice to a member, you’re a natural coach and mentor with a flair for bringing out the best in others.

Is this you?

A Place to Belong

AMA is more than a workplace; it’s a family.

Together, we help protect the things that matter most to our more than one-million members—everything from roadside safety to retail savings, food security to childhood well-being.

And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work.

And that all begins with our people.

As part of the AMA team, you’ll enjoy

• Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.
• Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development, with unlimited learning opportunities, and dedicated time for personal growth.
• Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.

Who You Are

• You’re a spirited and experienced team leader who knows how to keep your team motivated – and how keep them on track.
• You embrace the idea of being a mentor and enjoy sharing your knowledge and experience to help others grow.
• You understand the importance of being approachable and keeping an open door to your team.
• You excel under pressure – in fact, you pride yourself on staying cool and calm even amid chaos.
• You recognize that everyone has a different approach to learning, and you’re able to communicate in way that everybody understands.
• You’re the very definition of positivity. You’re always upbeat and strive to create a fun, healthy work environment.
• How You’ll Make an Impact
• Report to the Manager, Registries Processing and Administration
• Support day to day operations for the Registry Administration Team and backup support for the Registries Contact Centre.
• Live our culture of treating others just like family and friends while maintaining high engagement and retention levels within your team.
• Support the day to day operations for the Registry department.
• Provide initial staff training and cross training, including ongoing coaching and mentoring of agents, while identifying areas for development.
• Communicate information including changes or enhancements to products, policies or processes in a timely manner to the staff and centres as needed.
• Assist to resolve member concerns and escalations finding solutions for our members.
• Analyze contact centre metrics including call service standards and quality of service to ensure staff are achieving business objectives.
• Meet or exceed targeted production levels and deadlines.
• Ensure proper staffing levels to meet/exceed metrics for service completion/delivery are met.
• Ensure adherence to Service Alberta’s policies and procedures.
• This position continually assesses and monitors key performance indicators to identify and recommend opportunities for improvement and innovation, developing action plans to implement changes
• Support Association and business units marketing campaigns by communicating the initiatives, explain the "why" behind the campaign, and ensure staff engagement.
• Provide career development planning and opportunities to enable growth and succession planning.
• Ensure the culture of TYLF is maintained to enhance employee engagement, recruitment, and
• Retention efforts.

What You Bring to the Table

• You have a minimum of 3 years of previous Registry Experience.

• You have certifications/licenses in the following

• Basic Registry Certification
• CORES I & II Certification
• Alberta Health & Wellness Certification
• Clear Police Information Check
• Bonus points if you have previous leadership experience, including coaching and mentoring.
• Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment.

If you require an accommodation at any time during our recruitment process, please contact recruitment@ama. ab. ca.

We’ll work with you feel supported throughout your journey with us.

WORK MODEL

• In-Office
• #J-18808-Ljbffr