Bilingual Order Management Specialist in Mississauga

Location: Hybrid, 4 days on-site (Monday to Thursday), Fridays remote. Free on-site parking.

Language: Strong written and verbal English communication required. French proficiency is a strong asset.

Duration: 12-month contract, with potential for extension or permanent employment.

Compensation: $24-$25/hour, with flexibility for bilingual candidates.

Background Check Requirement: Professional reference checks.

About the Opportunity

Are you a detail-oriented problem solver who thrives in a fast-paced environment? We're looking for a Customer Service Representative to join a collaborative, seven-person team supporting retail store operations for a leading Canadian retailer. This is an exciting opportunity to play a key role in keeping stores running smoothly by coordinating urgent orders, resolving inquiries, and connecting teams across the supply chain. In this role, you'll be the go-to resource for store teams navigating everything from emergency shipments to inventory and billing inquiries. You'll work closely with distribution centres, logistics teams, and internal partners to find solutions that make a real difference.

What's In It for You

• A hybrid schedule with four days in-office and Fridays working from home.
• Free on-site parking and access to an on-site gym.
• Exposure to supply chain, logistics, distribution, and retail operations.
• A supportive team environment with hands‐on training and opportunities to grow.
• Potential for contract extension or permanent employment.

Your Responsibilities

• You'll respond to approximately 20-30 daily store inquiries through phone and email, providing timely, professional support.
• You'll coordinate emergency orders, helping stores access critical inventory during urgent situations.
• You'll investigate inventory, shipment, and billing inquiries, collaborating with internal teams to resolve issues.
• You'll navigate multiple systems to track requests, enter orders and provide accurate updates.
• You'll prioritize competing demands while maintaining organized records and delivering excellent service.

Skills and Qualifications

• 12+ years of experience in customer service, call centre operations, order management, dispatch, logistics, or a related field.
• Strong organizational and multitasking skills, with the ability to manage competing priorities.
• Excellent written and verbal communication skills, with French language proficiency considered a strong asset.
• Familiarity with supply chain, transportation, distribution, or retail operations is an asset.
• Experience using Microsoft Excel and Access, with Power BI considered an asset.
• Strong problem-solving skills and confidence navigating multiple systems in a fast-paced environment.
• Ability to work a rotating schedule, including remote afternoon shifts (1:45-10 p.m.) and weekends (9 a.m.-6 p.m.), approximately every seven weeks for each rotation. Weekend rotations include Friday and Monday off.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.