UX Designer in Toronto

Location: Toronto, ON, Hybrid, minimum 3 days on-site

Duration: 6-month contract, with potential extension of up to 6 months

About the Opportunity

We are looking for a Senior UX Designer to help shape accessible, intuitive digital products and public services within a large public-sector environment. You will bring research, design thinking, and hands-on UX/UI expertise together to improve priority user journeys and create experiences that respond to real user needs. Working alongside researchers, content and accessibility specialists, developers, product leads, and business stakeholders, you will turn evidence into practical, implementation-ready solutions. This is an opportunity to influence complex, high-impact services while championing inclusive, user-centred design.

What’s In It for You

You will work on meaningful digital services with broad public impact while collaborating with a multidisciplinary team that values evidence-based design. The role offers exposure to complex service-design challenges, accessibility standards, design-system evolution, and opportunities to share your expertise through coaching and knowledge transfer.

Your Responsibilities

• You will lead discovery, user research, stakeholder interviews, usability testing, and synthesis to identify user needs and prioritized recommendations.
• You will create user journeys, task flows, service blueprints, information architecture, wireframes, prototypes, and responsive high-fidelity designs.
• You will design accessible web and mobile experiences aligned with AODA and applicable WCAG requirements.
• You will contribute reusable components, patterns, variants, tokens, and guidance to an established design system.
• You will facilitate workshops, design critiques, playback sessions, and stakeholder decision-making activities.
• You will prepare developer-ready Figma specifications, assets, behaviours, responsive guidance, and acceptance criteria.
• You will support implementation reviews, design-quality assurance, documentation, and knowledge transfer.

Skills and Qualifications

• 7+ years of professional UX, UI, interaction, product, or service design experience, including senior responsibility for complex digital products or services.
• Extensive experience with discovery, user research, stakeholder interviews, usability testing, evidence synthesis, and evidence-based design recommendations.
• Advanced Figma proficiency, including components, variants, libraries, prototyping, file organization, documentation, and developer handoff.
• Strong experience with responsive web and mobile design, information architecture, journeys, task flows, service blueprints, wireframes, prototypes, forms, navigation, search, validation, and interaction states.
• Demonstrated experience applying AODA, WCAG, accessibility, and inclusive-design practices.
• Experience contributing to design systems, including reusable components, patterns, tokens, interaction and content guidance, and governance.
• Strong facilitation, stakeholder-management, analytical, organizational, and communication skills.

Public-sector experience is preferred, and a portfolio with at least three relevant case studies is required.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.