Member Services Associate in Ottawa

Location: Ottawa, ON, Hybrid, 3 days on-site during probation, transitioning to a minimum of 8 days per month afterward.

Language: Strong written and spoken English required, French is an asset.

Duration: 2-year full-time term.

Background Check Requirement: Criminal record, education, credit and reference checks.

About the Opportunity

Join a national professional association in a Member Services role focused on programs that support the professional and financial well-being of members across Canada. Working within the Finance function, you'll monitor and strengthen a portfolio of group benefits, insurance and financial programs while helping ensure they continue to deliver meaningful value. You'll work closely with the National Program Manager as part of a small, collaborative team, while building relationships with insurance providers, financial services partners and internal stakeholders. This is an opportunity for someone who combines group benefits expertise with strong communication, exceptional attention to detail and a strategic mindset.

What's In It for You

You'll join a collaborative environment that values learning, autonomy, innovation and high-quality work. The role offers flexible working hours, a hybrid schedule, full benefits and pension throughout the term, plus exposure to national programs and established partners across the insurance and financial services sectors.

Your Responsibilities

• Monitor and evaluate member insurance, financial and group benefits programs, using data and program metrics to identify risks and opportunities.
• Prepare and distribute accurate reports, translating program data and outcomes into meaningful insights for stakeholders.
• Build trusted relationships with external partners and advocate for program participants to support timely resolution of concerns.
• Collaborate on RFPs, program criteria and bid evaluations based on project requirements.
• Review marketing and educational materials, coordinating updates with partners and communications professionals.
• Monitor website analytics, program engagement and emerging industry trends to recommend improvements that keep programs relevant and sustainable.

Skills and Qualifications

• 5+ years of experience in group benefits and the insurance industry, including experience as a plan sponsor.
• Completed post-secondary education in Business, Marketing or a related discipline, or an equivalent combination of education and experience.
• Strong relationship-building, presentation and written and verbal communication skills, with meticulous attention to detail.
• Demonstrated experience monitoring and improving programs, services or products, combined with strategic thinking and problem-solving skills.
• Knowledge of project management principles and practices, with RFP experience considered an asset.
• Proficiency with Microsoft 365, SharePoint and Microsoft Teams.
• Experience with corporate liability programs and applying an equity, diversity and inclusion lens are assets.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.