Manager, Guest Safety and Parking in Maple Ridge

WHAT’S IN IT FOR ME?

• Enjoy complimentary and discounted access to Blue Mountain attractions for you and your family, including the Adventure Park, private beach, gondola, hiking, and preferred golf rates.
• Save on meals across resort restaurants and cafés, including Starbucks.
• Receive exclusive discounts at all Blue Mountain-owned retail stores.
• Work in an inclusive environment that values diversity, equity, and well-being, with access to free therapy and wellness resources.
• Join a vibrant team community with employee events all summer, including but not limited to Sunset Hikes, Under the Big Top, Ice Cream Day and more.

Salary range from $73,500 to $90,000 Full-Time, Year-Round with Health and Dental Benefits. Evenings, Nights and Weekends required.

WHAT WILL I BE DOING?

• The Guest Safety & Parking Manager is responsible for leading the day-to-day delivery of resort safety and parking operations, ensuring a safe, welcoming, and well-managed environment for guests and employees.
• Reporting to the Director, Emergency Services, this role provides leadership to frontline teams, oversees incident response and emergency preparedness, ensures regulatory compliance, and drives continuous improvement in guest safety, parking operations, and overall resort experience.
• Overseeing the daily delivery of guest safety, parking, and public-facing operations.
• Recruiting, training, scheduling, and leading frontline Security and Parking teams.
• Maintaining a visible presence throughout the resort, proactively assisting guests, addressing concerns, enforcing resort policies, and confidently de-escalating challenging situations when required.
• Leading incident response, investigations, and documentation processes while supporting emergency preparedness initiatives.
• Maintaining compliance with applicable legislation, regulations, and resort policies while developing effective working relationships with police, fire, EMS, and other community partners.
• Overseeing parking capacity, traffic flow, revenue controls, equipment, and service standards.

WHAT DO WE NEED FROM YOU?

• 5+ years of progressive experience in safety, security, or emergency management, ideally within a guest-centric environment such as hospitality, entertainment, or attractions.
• Must have a valid Ontario Security Guard License.
• Must have a valid Ontario Driver License.
• Must have First Aid/CPR/AED certified training.
• Experience working cross-functionally and collaboratively with internal and external stakeholders, including first responders and local authorities.