Data Center Director in Victoriaville

Alteo is seeking a Data Center Director for a permanent position based in Victoriaville.

Hybrid work: 3 days in the office; 2 days remote

You will be responsible for ensuring that our clients’ requests are handled efficiently while actively participating in the department’s operational management. Drawing on your strong customer service skills and inspiring leadership, you will effectively contribute to customer satisfaction and the professional growth of your team members.

RESPONSIBILITIES:

• Lead the data center
• Ensure the technical and operational integrity of the data center (including the entire IT infrastructure that supports hosted services)
• Ensure the proper functioning of electromechanical systems, ranging from power supply to cooling.
• Responsible for the physical security of the data centers (e.g., access control, fire protection, etc.)
• Manage incidents, service requests, and issues effectively in accordance with best practices (ITIL) and established customer service level agreements (SLAs)
• Manage and coordinate incident support, assisting with major issues (escalations)
• Ensure various projects are carried out efficiently and delivered on time and within budget
• Ensure maintenance work and recurring activities (e.g., backups) are performed efficiently and correctly
• Measure, monitor, and report on data center performance (using specific metrics)
• Manage, control, and maintain the equipment inventory to ensure sufficient hardware is available at all times to meet established service level agreements (SLAs)
• Develop a strategic vision to support business needs by leveraging standards, best practices, and data center-specific norms
• Continuously monitor the latest IT developments and evaluate their relevance to the organization
• Develop and maintain strategic business relationships with suppliers while ensuring that related proposals are negotiated effectively
• Audit and ensure the documentation for operating procedures, technical documentation, and processes under your responsibility is up to date

Ensure the sound management of assigned human resources:

• Lead team activities, including planning, work organization, and task coordination
• Actively participate in the hiring process
• Ensure team engagement and full compliance with internal policies
• Oversee the team’s development and performance.

PROFILE:

• DEC/BAC in IT or equivalent
• 5+ years of experience in IT infrastructure management
• Experience in team management
• Expertise in data center-specific infrastructures and environments
• Experience in SMEs (a plus)
• Knowledge of ITIL practices (a plus)
• Unifying leadership
• Strong communication skills and dynamism
• Proactivity and autonomy
• Excellent organizational and planning skills
• Ability to propose creative and innovative solutions
• Strong listening and interpersonal skills, with both clients and colleagues
• Commitment to meeting obligations
• Naturally results-oriented and focused on client satisfaction
• Commitment to respect, courtesy, collaboration, and kindness
• Ability to resolve interpersonal conflicts tactfully
• Stress tolerance and excellent adaptability