Lead premium hospitality standards at Altea as Front of House Manager, developing supervisors and strengthening member experiences across the club.
This management role oversees Front of House Supervisors and staff across front desk, recovery services, and ProShop operations. You will develop leaders, build hospitality culture, protect member satisfaction, and act on operational data. Success depends on visible leadership and consistent standards.
Key Responsibilities:
- Develop Front of House Supervisors and hold them accountable
- Protect, audit, and continuously improve member experiences
- Oversee front desk, recovery, and ProShop operational standards
- Build culture supporting member recognition and retention
- Act on satisfaction, utilization, efficiency, and performance metrics
Requirements:
- Three to five years managing premium hospitality, fitness, or service environments
- Experience developing supervisors or team leads
- Ability to build hospitality culture across multi-person teams
- Understanding of front desk, recovery, and retail operations
- Valid Standard First Aid and CPR-C maintained annually
Bring visible leadership, supervisor development, and hospitality expertise to Altea's front of house member experience.
Front of House Hospitality Manager in Vancouver employer: Altea-Si
Altea-Si offers a vibrant work culture centered around fitness and wellness, where employees can thrive in a supportive environment. The company emphasizes professional growth through roles that connect individuals with meaningful experiences, fostering both personal and career development. With a focus on member engagement and retention, Altea-Si provides opportunities for staff to make a significant impact in the lives of their members.
