Lead premium hospitality standards at Altea as Front of House Manager, developing supervisors and strengthening member experiences across the club.
This management role oversees Front of House Supervisors and staff across front desk, recovery services, and ProShop operations. You will develop leaders, build hospitality culture, protect member satisfaction, and act on operational data. Success depends on visible leadership and consistent standards.
Key Responsibilities:
- Develop Front of House Supervisors and hold them accountable
- Protect, audit, and continuously improve member experiences
- Oversee front desk, recovery, and ProShop operational standards
- Build culture supporting member recognition and retention
- Act on satisfaction, utilization, efficiency, and performance metrics
Requirements:
- Three to five years managing premium hospitality, fitness, or service environments
- Experience developing supervisors or team leads
- Ability to build hospitality culture across multi-person teams
- Understanding of front desk, recovery, and retail operations
- Valid Standard First Aid and CPR-C maintained annually
Bring visible leadership, supervisor development, and hospitality expertise to Altea's front of house member experience.
Front of House Hospitality Manager in Vancouver employer: Altea Active
Altea is an exceptional employer that prioritizes team development and a culture of care, making it a rewarding place to work in the fitness industry. With a focus on leadership growth and community engagement, employees are empowered to excel while enjoying a supportive work environment that values their contributions. Located in a vibrant community, Altea offers unique opportunities for professional advancement and meaningful connections.
