Support Altasciences users onsite in Laval with Windows troubleshooting, hardware support, and bilingual French-English service. Track every request through the helpdesk system.
As an IT Technician II, you will resolve technical issues involving computers, phones, software, laptops, and mobile devices. You will also support junior technicians and escalate complex matters when required. The position serves users across company sites while improving help desk quality and efficiency.
Key Responsibilities:
- Research and resolve questions received by phone and email
- Record incidents and solutions in the IT Service Management system
- Troubleshoot Windows, accounts, profiles, hardware, and mobile devices
- Prepare validated computers with operating systems and software
- Identify recurring problems and assist end users
Requirements:
- College degree in an IT-related program
- Minimum three years of related experience
- French and English communication skills
- Windows 10/11 and Cisco Phone Equipment knowledge
- Ability to lift up to 50 pounds
Apply your diagnostic, customer service, and Windows support expertise as an IT Technician II at Altasciences in Laval.
IT Technician II Help Desk in Laval employer: Altasciences
Altasciences is an exceptional employer that fosters a collaborative and passionate work environment, where every team member plays a vital role in advancing healthcare solutions. With a strong commitment to employee development, competitive benefits including health insurance and retirement plans, and a focus on diversity and inclusion, Altasciences offers meaningful career opportunities in the vibrant region of Quebec. Join us to make a significant impact on global health while enjoying a supportive workplace culture that values integrity and excellence.
