At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and enhance their stay with personalized service.
- Company: Join the vibrant team at Alt Hotel Calgary University District.
- Benefits: Enjoy travel perks, a creative work environment, and access to a top-notch gym.
- Other info: Opportunity for growth in a supportive and dynamic workplace.
- Why this job: Be the friendly face that makes guests feel at home and creates unforgettable experiences.
- Qualifications: Diploma in Hospitality preferred, with strong communication and customer service skills.
The predicted salary is between 31500 - 38500 $ per year.
- Alt Hotel Calgary University District
Calgary, AB T3B6K3, CAN - Description
\"What can I do for you?\" is your mantra!
We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day.
This person acts as an ambassador with our guests when they arrive at one of our establishments.
The Guest Service Agent informs, greets, and helps generate personalized attention to ensure our guests have a memorable stay.
WHAT YOU'LL DO
- Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
- Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
- Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
- Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
- Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.
- WHAT YOU'LL BRING
- Diploma in Hospitality, an asset
- Excellent oral and written communication skills
- Natural customer service orientation with a positive attitude
- Ability to handle difficult situations with professionalism and calm
- Strong listening skills to understand guest needs and preferences
- Good computer skills and experience with OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Guest Services Agent in Calgary employer: Alt
Germain Hotels in Calgary is an exceptional employer that prioritizes employee growth and collaboration within a vibrant work culture. As a Sales Director, you will not only lead a dynamic team but also benefit from innovative strategies that enhance your professional development while making meaningful connections in the hospitality sector. With a focus on mentorship and impactful initiatives, Germain Hotels offers a rewarding environment where your contributions directly influence success.
