At a Glance
- Tasks: Lead guest services and ensure top-notch satisfaction while coordinating front desk operations.
- Company: Join the vibrant team at Alt Hotel Calgary University District.
- Benefits: Enjoy travel perks, a creative work environment, and access to a gym.
- Other info: Dynamic workplace that values creativity and personal growth.
- Why this job: Make a real difference in guest experiences and grow your career in hospitality.
- Qualifications: Diploma in Hotel Management or equivalent experience with 1-3 years in management.
The predicted salary is between 40500 - 49500 $ per year.
- Alt Hotel Calgary University District
Calgary, AB T3B6K3, CAN - Description
You are the craftsman of guest satisfaction!
We're looking for an Assistant Guest Service Manager, with strong organizational skills to be at the heart of the action.
Responsible for coordinating front of house operations and ensuring guest satisfaction, this proactive and diplomatic person ensures the smooth running of the department's activities.
The Assistant is driven by the desire to ensure that everyone feels comfortable and that the organization's standards are always respected.
WHAT YOU'LL DO
- Lead by example and collaborate with other departments to ensure that our level of service from front desk, reservations, night audit, concierge is always at its best and follow up on special requests or guest complaints.
- Participate in training and maintaining team motivation and productivity by promoting a stimulating, safe and healthy work environment.
- Continuously measure guest satisfaction and adjust services accordingly.
- Optimize room rental revenues by applying existing strategies.
- Ensure the safety of the premises and people by knowing and deploying (as required) emergency and crisis management measures including in the event of fire.
- WHAT YOU'LL BRING
- Diploma in Hotel Management or equivalent experience
- 1 to 3 years' management experience
- Ability to put oneself in the guest's shoes and understand their concerns
- Quick and effective management of requests and problems
- Tolerance for unhappy or stressed guests
- Knowledge of the Office Suite and experience with OPERA PMS, an asset
WHAT WE OFFER
- Passionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!
- A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.
- Squats help you relax? Get access to a state-of-the-art gym right in your workplace.
Assistant Guest Services Manager in Calgary employer: Alt
Germain Hotels in Calgary is an exceptional employer that prioritizes employee growth and collaboration within a vibrant work culture. As a Sales Director, you will not only lead a dynamic team but also benefit from innovative strategies that enhance your professional development while making meaningful connections in the hospitality sector. With a focus on mentorship and impactful initiatives, Germain Hotels offers a rewarding environment where your contributions directly influence success.
