Advance your career as an Experienced Product Support Engineer in Toronto, Ontario. This contract role focuses on troubleshooting, incident management, and system performance.
The Product Support Engineer will be essential in maintaining production application stability and reliability. Your responsibilities include managing incidents and changes following ITIL guidelines, participating in major incident calls, and supporting CI/CD initiatives. Collaborate with various teams to ensure seamless communication and resolution of technical problems.
Key Responsibilities:
- Monitor and troubleshoot production incidents efficiently
- Lead incident management according to ITIL standards
- Work closely with development and infrastructure teams
- Engage in root cause analysis for major incidents
- Document processes and create knowledge articles
Requirements:
- 5–8 years' experience in application support
- Strong skills in Incident and Change Management
- Proficient in monitoring tools like Control-M or GENEOS
- Strong SQL skills and familiarity with Microsoft SQL Server
- Knowledge of cloud technologies such as AWS or GCP
Leverage your expertise in production and application support as a Product Support Engineer in Toronto.
Experienced Product Support Engineer Toronto employer: Alquemy
At Alquemy, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and mentorship programs, especially for roles like the Hybrid & Cloud IAM Architect & Tech Lead. Located in a vibrant area, we offer competitive benefits and a supportive environment that values diversity and encourages meaningful contributions from all team members.
