At a Glance
- Tasks: Supervise operations, manage subcontractors, and ensure quality service for valued clients.
- Company: Join Alpine, a leading janitorial and building maintenance provider in Canada.
- Benefits: Competitive salary, vehicle allowance, benefits plan, and career growth opportunities.
- Other info: Flexible shifts, travel within Ottawa, and commitment to excellence.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in management, client relations, and knowledge of industry standards required.
The predicted salary is between 60000 - 62000 $ per year.
Location: Ottawa and surrounding regions
Reports to: Director of Operations
Mid Point Salary: $60,000 - $62,000
Due to the portfolio, the working schedule will require frequent visits during graveyard shifts and early morning shifts.
Job Overview: Servicing our most valued clients, the Operations Supervisor supervises a group of sites within a territory, managing subcontractors to ensure the scope of work is completed, providing training, liaising with the client’s Store Managers, resolving issues or preventing escalations, and conducting inspections to assure quality. The Operations Supervisor acts as the first point of contact for the client regarding operations, escalations, and work orders.
Key Responsibilities:
- Subcontractor Management: Participates in the hiring, training, and supervision of subcontractors and their activities. Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc. Ensures that Alpine standards are adhered to through subcontractor work. Conducts weekly or monthly audits or site inspections to ensure that work is completed as required and completes reports using technology. Must be willing to work mornings, afternoons, nights, and graveyard shifts.
- Experience: Management of subcontractors. Client relationship management, contract delivery experience. Floor care experience, knowledge of industry practices and standards. Equipment operation experience and knowledge of basic equipment maintenance.
- Client Relations Management: Liaises with clients to ensure that performance standards are met and complaints are addressed. Prevents problems from escalating.
- Expense Management: Ensures that scheduled hours and actual hours are in line with budget. Oversees or coordinates equipment repairs. Ensures subcontractor hours are in line with budget.
Working Conditions: The Operational Supervisor will require flexibility in shift times, as interaction with the night cleaning crew will also be required. Must be fully vaccinated and be able to obtain CPIC clearance. Frequent travel within a geographic region of Ottawa is required. Must have a valid driver's license with a clean driving abstract.
We offer: Base salary, Monthly Vehicle and Gas Allowance, Benefits plan, Training and leadership development opportunities, Career growth and progression opportunities.
Company Overview: Alpine has grown to become one of Canada's leading janitorial and building maintenance service providers to over 2000 distinct facilities across Canada. Our commitment to excellence and passion to serve sets us apart. With a history spanning over 40 years, Alpine has been at the forefront of various innovative industry approaches and concepts. Alpine's brand of 'Reflecting Excellence' distinguishes it from others. We aspire to always be the best, by delivering on our promises, exceeding our clients and employees' expectations.
Operations Supervisor – Ottawa employer: Alpine Building Maintenance Inc.
Alpine is an exceptional employer located in the Greater Toronto Area, offering a dynamic work environment where no two days are the same. With a strong focus on employee growth and development, we provide comprehensive benefits and a collaborative team culture that values accountability and service excellence. Join us to lead frontline teams, build meaningful client relationships, and make a significant impact in the facility services industry.
Contact Details:
Alpine Building Maintenance Inc. Recruitment Team
