Regional Service Agent

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.

The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. This individual provides customers with product knowledge and resolves customer concerns. This individual utilizes functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business.

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands®" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries over the phone and in person from customers. The Regional Service Agent takes the "You're in Good Hands" philosophy and makes it real - delivering on our promises to consumers every day. Our agencies are open from Monday to Friday (9am to 5 pm EST). Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.

Accountabilities:

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to online requests as required.
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Meet and exceed key performance and attendance metrics.

Qualifications:

• Post-secondary education or equivalent work experience.
• Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
• Greater than 1 year customer service experience.
• Proficient computer skills in MS Office applications.

Bonus Qualifications:

• Call center, face to face customer service experience and insurance experience is preferred.

This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home. Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

Skills: Consumer Protection, Customer Data Management, Customer Insights, Relationship Building, Stakeholder Relationship Management.

Compensation: Expected compensation for this role ranges from $47,800.00 - $73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.