At a Glance
- Tasks: Help scientists solve problems and keep labs running smoothly with hands-on support.
- Company: Join Agilent, a leader in scientific solutions with a dynamic and collaborative culture.
- Benefits: Competitive salary, bonuses, stock options, health benefits, and remote work flexibility.
- Other info: 100% travel opportunity with excellent career growth and training.
- Why this job: Make a real impact in the scientific community while traveling and learning new technologies.
- Qualifications: Post-secondary degree in science and 2 years of lab experience required.
The predicted salary is between 68000 - 130750 $ per year.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work.
As a Field Service Representative for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest levels of customer service is how you will build customer success.
Role Responsibilities:
- Supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
- Supporting customers through on-site activities on Pathology and Genomics instruments and systems such as installation, implementation, maintenance and repair.
- Installing and optimizing hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Serves as an internal resource on technical issues and manages product escalations.
- Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
- May have knowledge of third-party products.
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
- May train other field engineers or customers.
- May calibrate equipment on-site for large volume customers.
- May qualify leads.
- Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Qualifications:
- Successful candidate MUST live in the Ontario area.
- A post-secondary degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or equivalent college degree.
- 2 years of experience in laboratory environment.
- Experience with troubleshooting and problem solving is essential.
- Verbal and written communication is clear, respectful and timely.
- You enjoy travelling and visiting customers (100% Travel expectation).
Additional Details:
This job has a full-time weekly schedule. It includes the option to work remotely. The full-time equivalent pay range for this position is $83,680.00 - $130,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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