At a Glance
- Tasks: Lead daily operations, ensure guest satisfaction, and manage staff training.
- Company: Join Queens Harbour, a restaurant redefining hospitality with a MediterrAsian twist.
- Benefits: Competitive salary, performance incentives, vacation pay, and health benefits.
- Other info: Fast-paced environment with opportunities for professional development.
- Why this job: Make an impact in the hospitality industry while growing your career.
- Qualifications: 2-3 years of experience in hospitality and strong leadership skills.
The predicted salary is between 57000 - 57000 $ per year.
Location: 245 Queens Quay West North Building, Toronto, ON, M5J 2K9
At Queens Harbour, we're not just a restaurant - we're a movement to redefine hospitality. Our team is passionate about MediterrAsian cuisine and driven by heart and hustle. We create unforgettable dining experiences with a focus on respect, loyalty, and empowerment.
Position Overview:
As the Restaurant Manager, Service & Support, you will be the backbone of our daily front-of-house operations, ensuring seamless service, guest satisfaction, and a positive team environment. You'll oversee staff training, workflow efficiency, and quality control while supporting both the General Manager and Assistant General Manager in executing the restaurant's vision.
- Salary: 57,000 annually / 30 hours per week
- Terms of employment: Permanent employment, Full time
- Must be flexible to work any assigned shift as per business needs, including Early morning, Evening, Morning, Night, Day, Weekend, and Holidays.
- Starts as soon as possible
- Benefits: pay + performance incentives, vacation pay, friends & family discount, manager meals, ongoing training & professional development, health and dental benefits.
What We're Looking For:
- A natural leader with strong hospitality and people management skills.
- Exceptional communication and problem-solving abilities.
- Ability to thrive in a fast-paced, guest-focused environment.
- Passion for teamwork, service excellence, and restaurant operations.
- Knowledge of industry regulations, POS systems, and operational best practices.
Languages: English
Education: Completion of a college or other related program OR several years of experience in the hospitality industry.
Experience: 2 years to less than 3 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Responsibilities and Tasks:
- Analyze budget to boost and maintain the restaurant's profits.
- Adhere to the budget established for labour cost and cost of sales.
- Monitor staff performance.
- Plan, evaluate and organize daily operations.
- Oversee floor management, refine workflows, and support inventory and POS system management.
- Participate in recruiting of staff, training, and scheduling a high-performing team while providing coaching and performance feedback.
- Provide support to the junior hierarchy including assistant managers and supervisors.
- Balance cash and complete balance sheets, cash reports and related forms.
- Enforce food safety, liquor laws, and workplace policies while maintaining necessary permits and staff certifications.
- Resolve guest concerns.
- Provide customer service while ensuring seamless service and maintaining high hospitality standards.
- Support events.
- Maintain clean and safe work environment.
- Perform any other duties as assigned to match the business requirements.
Credentials: Serving It Safe program certification, Safe Food Handling certificate
Work conditions and physical capabilities: Fast-paced environment, work under pressure, tight deadlines, repetitive tasks, attention to detail, combination of sitting, standing, walking, standing for extended periods, large workload.
Personal suitability: Accurate, client focus, dependability, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, organized, reliability, team player, ability to multitask.
How to apply:
If you're ready to bring heart and hustle to Queens Harbour, we want to hear from you! Apply now and take the next step in your hospitality career.
By email: apply@queensharbour.ca
By mail: 245 Queens Quay West North Building Toronto, ON M5J 2K9
What you must include in your application: Cover letter, reference, and applicable certifications.
Restaurant Manager – Queens Harbour in Edmonton employer: All First Nations Jobs
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