- Secondary (high) school graduation certificate
Work setting
Tasks
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
Computer and technology knowledge
- Database software
- MS Excel
- MS Windows
- MS Access
- MS Office
- Spreadsheet
Type of experience
Call centre
Area of work experience
Marketing
- Are you available for shift or on-call work?
- Do you have experience working in this field?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
Interest in copying information to take orders for goods and services
METHODICAL
Interest in copying information to take orders for goods and services
SOCIAL
Interest in speaking with customers to respond to enquiries and emergencies
innovative
Interest in investigating complaints and in responding to emergencies
The abilities related to this job are shown along with your selected abilities.
Typical ability expectations for this job
Do you have a pleasant voice and good communication skills? Do you enjoy resolving problems and providing information? Then you may want to answer your calling as a call centre agent.
Customer Service Clerk in Edmonton employer: Alberta
The Alberta Human Rights Commission is an exceptional employer dedicated to promoting equality and inclusivity in the community. With a strong focus on employee growth, we offer opportunities for professional development and leadership within a supportive work culture that values collaboration and innovation. Located in vibrant Edmonton or Calgary, our team enjoys a meaningful work environment where they can make a significant impact on human rights across Alberta.
