Manager, Underwriting in Calgary

We are seeking an experienced and people-focused Manager, Mortgage Underwriting to lead our underwriting team and oversee the quality, consistency, and efficiency of mortgage credit adjudication. This role is ideal for a seasoned underwriting professional who combines extensive credit expertise with proven leadership skills and a passion for delivering exceptional service.

As the Manager, Mortgage Underwriting, you will lead a team of Underwriters and Mortgage Associates, provide guidance on complex credit decisions, and collaborate closely with Business Development Managers and Mortgage Broker partners to support business growth while maintaining sound credit risk practices. You'll play a key role in developing team capability, optimizing underwriting processes, and ensuring a best-in-class experience for both internal and external stakeholders.

As part of the Bridgewater team, you'll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel, insurance, memberships, and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Flexible work models that make sense for your lifestyle

For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice.

Who You Are:

• You’re a professional, engaging leader with proven experience leading and coaching a team and providing performance management.
• You strive to promote innovation, build rapport, and motivate staff for continual improvement.
• You’re a great communicator who builds trust across teams, uses sound judgment, works hard, acts ethically, and takes responsibility for your own actions.
• You work best in a culture where employees are treated like members of the family.
• You’re a natural at building great relationships and providing savvy advice and value-added recommendations.
• You understand the importance of role modeling the organization’s values, being professional and being an effective leader day-in and day-out.

How You'll Make an Impact:

• Lead and Develop a High-Performing Team: Coach, mentor, and develop a team of Underwriters and Mortgage Associates to achieve individual and team success.
• Provide Expertise in Credit Adjudication and Risk Management: Serve as the escalation point for complex credit applications, exception requests, and transactions exceeding underwriting authority limits.
• Drive Operational Excellence: Oversee underwriting workflows and pipeline management to ensure service standards and turnaround times are consistently achieved.
• Enhance Partner and Customer Experience: Build strong relationships with internal stakeholders, Business Development Managers, and Mortgage Broker partners.

What You Bring to the Table:

• You have 5+ years of mortgage experience in the alternative mortgage market, including 2+ years of mortgage underwriting experience.
• You bring at least 1 year of leadership, coaching, team lead, or management experience.
• You have sound knowledge of mortgage lending, underwriting best practices, credit risk assessment, and alternative lending considerations.
• You understand AML and ATF practices and have elevated awareness of fraud risk indicators within the mortgage industry.
• You are organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy, service quality, and sound judgment.
• You communicate clearly, concisely, and professionally, both verbally and in writing.
• You have strong time management, analytical, and problem-solving skills.
• You are committed to providing superb customer service and creating a positive experience for brokers, borrowers, internal partners, and employees.
• You are comfortable using mortgage origination platforms such as Fundmore and Microsoft Office 365.
• You have completed a post-secondary degree or diploma, preferably in business, finance, or a related field.

Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment.